Shipping policy
At Shinesty Apparel, we want your order to arrive safely and smoothly. Whether you're refreshing your wardrobe with bold men's apparel, underwear, pajamas, swimwear, or accessories, we keep our shipping options simple and transparent.
Order Processing: 4–7 Days
Standard Shipping: DHL/FedEx — 7–14 Days — $12.95
Free Shipping: EMS — 12–24 Days — Orders Over $50
1. Order Processing
All orders are generally processed within 4–7 days after the order is successfully placed and payment has been confirmed.
During processing, we prepare your items, verify the order details, and arrange shipment.
Please note that processing time is separate from shipping transit time.
Estimated total delivery time = 4–7 days processing + selected shipping transit time.
2. Standard Shipping — DHL / FedEx
Our standard shipping option is designed for customers who prefer a faster delivery service.
Carrier: DHL or FedEx
Estimated transit time: 7–14 days
Shipping fee: $12.95
After your order has completed processing, it will be dispatched through the available DHL or FedEx service.
The actual delivery date may vary depending on the destination, customs clearance, carrier conditions, weather, and other circumstances outside our reasonable control.
3. Free Shipping — EMS
For customers looking for a free delivery option, we offer EMS shipping.
Carrier: EMS
Estimated transit time: 12–24 days
Shipping fee: FREE for orders over $50
Orders below the $50 threshold may not qualify for free EMS shipping.
EMS delivery generally takes longer than DHL or FedEx, so please choose the shipping method that best matches your delivery needs.
4. Shipping Destinations
Shinesty Apparel serves customers across global markets, excluding Asia and remote areas.
Some destinations may have limited carrier availability. If your address cannot be serviced by the selected carrier, we may contact you to discuss an available shipping option.
Please make sure your shipping address, postal code, phone number, and other delivery information are accurate before completing your purchase.
5. Shipping Tracking
When tracking information is available, it may be provided after your order has been dispatched.
You can use the tracking information to monitor the progress of your shipment.
Please remember that tracking information may take some time to appear after the carrier receives the package.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number so our customer service team can assist you more efficiently.
6. Delivery Time Estimates
The shipping times listed above are estimated transit times, not guaranteed delivery dates.
For example:
DHL/FedEx:
4–7 days processing + 7–14 days transit
EMS:
4–7 days processing + 12–24 days transit
Delivery may take longer because of:
-
Customs clearance
-
Local carrier delays
-
Weather conditions
-
Public holidays
-
Incorrect or incomplete addresses
-
Remote destination restrictions
-
Unexpected transportation disruptions
We appreciate your patience when circumstances outside our reasonable control affect delivery.
7. Receiving Your Package
When your package arrives, we recommend checking the outer packaging before accepting or opening the shipment.
If the package appears significantly damaged, please take photographs of the package and its contents and contact us as soon as possible.
For clothing, underwear, swimwear, pajamas, and accessories, please inspect the items before wearing, washing, or altering them.
If you receive an incorrect or visibly damaged product, contact:
Please provide your order number and clear photographs when appropriate so we can review the situation and help with the next steps.
8. Customs, Duties, and Taxes
Because Shinesty Apparel serves customers internationally, some orders may be subject to customs duties, import taxes, VAT, or other local charges.
Any applicable customs duties, import taxes, VAT, or similar fees are the responsibility of the buyer unless otherwise required by applicable law.
These charges are determined by the destination country and are generally outside our control.
We recommend checking your local customs requirements before placing an international order if you are concerned about potential import charges.
9. Incorrect Shipping Information
Please carefully review your shipping information before submitting your order.
If you notice an error after placing an order, contact us as soon as possible at:
Once an order has been processed or dispatched, we may not be able to change the delivery address.
Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.
10. Lost, Delayed, or Undelivered Packages
If your package appears to be delayed, please first check the latest tracking information.
If the shipment has exceeded the expected delivery timeframe or appears to be lost, contact our customer service team.
Email: service@shinestyapparel.shop
We will review the available tracking information and work with the appropriate shipping carrier where necessary.
11. Shipping Summary
| Shipping Method | Carrier | Transit Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL / FedEx | 7–14 days | $12.95 |
| Free Shipping | EMS | 12–24 days | Free on orders over $50 |
Order processing time: 4–7 days
Shipping coverage: Worldwide, excluding Asia and remote areas.
12. Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact us:
Shinesty Apparel
Website: shinestyapparel.shop
Customer Service: service@shinestyapparel.shop
Business Address: 2170 Kidd Ave, Maryville TN 37804, United States
We're here to help make every Shinesty Apparel delivery as simple and stress-free as possible.