Privacy policy

At Shinesty Apparel, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you shop with us.

This policy applies to our website, online store, products, services, and related customer interactions.

1. Information We Collect

When you visit or shop on our website, we may collect information necessary to provide our services and process your orders.

Information You Provide

Depending on how you interact with us, this may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

  • Product preferences

  • Customer service communications

  • Information you voluntarily provide when contacting us

Payment Information

When you make a purchase, payment information is processed through our payment providers.

We accept payment methods including:

  • Visa

  • MasterCard

We do not need to directly store your complete payment card details on our own systems. Payment information may be processed by authorized payment processors in accordance with their own privacy and security practices.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Approximate location

  • Date and time of website activity

  • Website interaction information

This information helps us understand how visitors use our website and improve the shopping experience.

2. How We Collect Information

We may collect information through several methods, including:

  • When you place an order

  • When you contact customer service

  • When you browse or interact with our website

  • When you subscribe to communications, where available

  • Through cookies and similar technologies

  • Through service providers that help us operate our website and business

We only seek to collect information that is reasonably relevant to providing and improving our services.

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Process payments

  • Deliver purchased products

  • Provide customer service

  • Handle returns, exchanges, and refunds

  • Send order confirmations and shipping updates

  • Respond to questions and requests

  • Improve our website and products

  • Personalize your shopping experience

  • Detect and prevent fraud or unauthorized activity

  • Maintain website security

  • Comply with applicable legal requirements

  • Send marketing communications where permitted and where you have provided appropriate consent

We do not use your personal information for purposes unrelated to our business without an appropriate legal basis or your permission when required.

4. How We Share Your Information

We do not sell your personal information simply because you shop with us.

We may share necessary information with trusted service providers when they need it to perform services on our behalf.

These may include:

Payment Providers

Payment processors may receive information required to securely process your transaction.

Shipping Providers

Shipping carriers may receive your name, delivery address, phone number, and other necessary information to deliver your order.

Technology and Website Providers

Service providers may help us with:

  • Website hosting

  • E-commerce functionality

  • Analytics

  • Security

  • Customer support

  • Email communications

Legal and Security Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful legal requests

  • Protect our rights or property

  • Prevent fraud or abuse

  • Protect the safety of customers or others

We expect service providers handling personal information on our behalf to use it only for the purposes for which it was provided.

5. Payment Security

We take payment security seriously.

Payments made through our website may involve Visa, MasterCard, and authorized payment-processing providers. Payment transactions are handled through secure payment systems designed to protect sensitive payment information.

We do not request or ask customers to send complete credit card information through ordinary email.

For your security, please do not send your full card number, security code, or password to our customer service email.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help a website remember information about your visit.

We may use cookies to:

  • Keep products in your shopping cart

  • Remember certain preferences

  • Maintain website functionality

  • Understand website traffic

  • Improve website performance

  • Analyze shopping behavior

  • Support relevant marketing activities where permitted

You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Storage and Protection

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Personal information may be stored or processed by us or our service providers in countries other than the country where you live.

Because we operate an international e-commerce business, information may be transferred across borders when necessary to provide our services.

Although we take reasonable steps to protect personal information, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. International Privacy

We serve customers internationally, excluding certain shipping destinations as described in our shipping policies.

Depending on where you live, you may have privacy rights under applicable local laws. These may include rights to access, correct, delete, restrict, or object to certain uses of your personal information.

Where applicable, we will handle such requests in accordance with the laws governing your personal information.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request restrictions on certain processing

  • Object to certain uses of your information

  • Request a copy of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

To exercise an applicable privacy right, contact us using the information below.

We may need to verify your identity before completing certain requests in order to protect your information.

10. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by following the unsubscribe instructions included in the communication.

Unsubscribing from marketing messages does not necessarily stop important transactional communications, such as:

  • Order confirmations

  • Shipping notifications

  • Return or refund communications

  • Customer service messages

11. Children's Privacy

Our website is intended for general consumers and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or payment providers.

Once you leave our website, the privacy practices of the third party may apply instead of this Privacy Policy.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Processing and maintaining order records

  • Providing customer service

  • Handling returns and refunds

  • Maintaining business and financial records

  • Meeting legal, accounting, tax, and regulatory requirements

  • Resolving disputes

  • Preventing fraud and maintaining security

When personal information is no longer reasonably required, we may delete or anonymize it where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

We encourage you to review this page periodically so you remain informed about how we handle personal information.

15. Contact Us

We value your privacy and welcome questions about how your information is handled.

Shinesty Apparel
Website: shinestyapparel.shop
Customer Service Email: service@shinestyapparel.shop
Address: 2170 Kidd Ave, Maryville TN 37804, United States

If you have a privacy question, want to exercise an applicable privacy right, or believe your personal information has been handled improperly, please contact us at:

service@shinestyapparel.shop

We will review your request and respond within a reasonable period, subject to applicable law and any necessary identity verification.