Refund policy

At Shinesty Apparel, we want you to feel confident with every purchase. If something isn't quite right with your order, we're here to help with a straightforward return or exchange process.

Important: You may request a return within 30 days of receiving your order. Please review the requirements below before sending an item back.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should:

  • Be in their original condition.

  • Be unworn and unused.

  • Include original packaging, tags, and labels when applicable.

  • Be free from stains, odors, damage, or signs of wear.

  • Be suitable for resale.

For clothing, underwear, pajamas, swimwear, and similar products, we recommend checking the size and fit carefully before removing tags or wearing the item.

For hygiene and safety reasons, certain underwear, swimwear, or intimate apparel items may not be eligible for return once worn or used.

2. How to Request a Return

Please follow these steps:

Step 1 — Contact Us
Email our customer service team at service@shinestyapparel.shop within 30 days of receiving your order.

Step 2 — Provide Your Order Details
Include your order number, the item(s) you want to return or exchange, and the reason for your request. Photos may be requested if the item arrived damaged or defective.

Step 3 — Wait for Return Instructions
Our customer service team will review your request and provide the appropriate return instructions.

Step 4 — Send the Item Back
Pack the item securely and send it according to the instructions provided by our customer service team.

Step 5 — Return Processing
Once your returned item is received, we will process the return or exchange within 4–7 days.

Tip: When returning clothing, please make sure the item is clean, unworn, and packed securely to help prevent damage during transit.

3. Refunds

Once your returned item has been received and approved, the refund process will begin.

Refunds are issued to the original payment method used for the purchase.

We accept:

  • Visa

  • MasterCard

Please allow 2–3 weeks to receive your refund after the return has been processed. The exact timing may vary depending on your card issuer or financial institution.

If you have not received your refund after this period, please contact us at service@shinestyapparel.shop.

4. Exchanges

If you need a different size or another eligible item, please contact us within 30 days of receiving your order.

Exchange requests are subject to product availability.

Once we receive the returned item, the exchange will be processed within 4–7 days.

For clothing and apparel, we recommend contacting us as soon as possible if you believe you selected the wrong size, as popular sizes may sell out.

5. Return Shipping Costs

Return shipping costs are not automatically free unless otherwise confirmed by our customer service team.

Customers are generally responsible for the cost of shipping an item back for a return or exchange.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. Our customer service team will review the situation and provide appropriate instructions.

Please do not send an item back without contacting us first, as this may delay the processing of your return.

6. Damaged, Defective, or Incorrect Items

We want every order to arrive ready to wear.

If you receive an item that is damaged, defective, or different from what you ordered, please contact service@shinestyapparel.shop as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging when applicable

Our customer service team will review the information and help determine the appropriate solution.

7. Items That May Not Be Eligible for Return

Returns may be refused or restricted when an item:

  • Has been worn or used.

  • Has been washed or altered.

  • Has stains, odors, damage, or visible signs of wear.

  • Is missing original tags or packaging when those are required.

  • Is returned after the 30-day return period.

  • Is a hygiene-sensitive item that has been worn or used.

For underwear, swimwear, and other intimate apparel, please check the size and product details carefully before wearing the item.

8. Order Processing

Orders are generally processed within 4–7 days before shipment.

Processing time may vary depending on order volume, product availability, or other operational circumstances.

Once your order has been dispatched, shipping time will depend on the selected shipping method.

9. Shipping Information

We offer the following shipping options:

Standard Shipping

DHL or FedEx

  • Delivery time: 7–14 days

  • Shipping fee: $12.95

Free Shipping

EMS

  • Delivery time: 12–24 days

  • Free shipping on orders over $50

Delivery times are estimates and may vary depending on the destination, customs procedures, carrier conditions, and other factors outside our control.

10. Shipping Coverage

We ship to destinations worldwide, excluding Asia and remote areas.

Some destinations may have limited delivery availability depending on the carrier and local shipping conditions.

11. Refund Exceptions

A refund may be unavailable when the returned product does not meet the eligibility requirements described in this policy.

If a return does not qualify, our customer service team will contact you with further information.

We encourage you to contact us before shipping an item back if you are unsure whether your product qualifies.

12. Contact Us

If you have questions about a return, exchange, refund, or damaged order, our customer service team is ready to assist.

Shinesty Apparel
Email: service@shinestyapparel.shop
Website: shinestyapparel.shop

When contacting us about an order, please include your order number so we can assist you more efficiently.

30-Day Returns · 4–7 Day Processing · 2–3 Week Refund Timeframe

We appreciate your trust in Shinesty Apparel and are committed to making your shopping experience as simple and comfortable as possible.